mahongFrequently Asked Questions
Users ask us questions about account setup, payment methods, game coverage, loyalty rewards, data privacy, support channels, password recovery, and deposit flows. This FAQ page answers the most common topics so you can find answers without waiting for support.
We have compiled answers to questions about how mahong works: which markets we cover, how long withdrawals take, which payment methods we accept (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment), how to contact support, and how to recover your password. If your question is not answered here, our support team is available via in-app chat, email, and phone.
For detailed information about our legal and jurisdiction policies, read our Legal NoticeFor account terms, bonus conditions, and game rules, read our Terms & ConditionsFor data privacy and how we collect and use your information, read our Privacy Policy
Topics covered in this FAQ
- Account and registrationhow to start, password recovery, eligibility, and account security
- Payments and transactionsdeposits and withdrawals via e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer
- Game rules and coveragefootball betting, live-dealer tables, slots, loyalty tiers, and esports markets
- Security and privacydata deletion requests, support contact channels, and jurisdiction notice
To reset your password on mahong, visit the login page and click "Forgot password?". Enter your registered email address. We will send you a reset link to that email. Click the link and follow the instructions to create a new password. The reset link is valid for a limited time — if it expires, request a new one. Once you reset your password, use your new password to log in. If you do not receive the reset email, check your spam folder or contact our support team. We can verify your identity and send a password reset link manually.
Payments and transactions
Withdrawal requests on mahong are processed in the order received, subject to account verification and compliance checks. Once your identity is confirmed, withdrawal review typically takes a standard timeframe. After review approval, processing times depend on your chosen payment method: e-wallet withdrawals to DANA, e-wallet, mobile banking, or local payment typically settle within hours; bank transfers to online payment, e-wallet, mobile banking, or local payment typically settle within one to two business days. We do not charge withdrawal fees. If your withdrawal is delayed or declined, we notify you and explain the reason. Contact our support team if you have questions about your specific withdrawal.
To deposit via local payment, online payment, e-wallet, or mobile banking on mahong, open the app and select "Deposit". Choose your preferred e-wallet method and the deposit amount. You will be redirected to the payment gateway where you confirm the transaction using your e-wallet credentials. Once confirmed, the funds are credited to your mahong account balance within minutes. We do not charge deposit fees. Deposit minimums and maximums vary by payment method and are displayed in the app when you select a method. If your deposit fails or does not appear in your account, contact our support team with your transaction reference number, and we will investigate.
Game rules and coverage
mahong covers major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and international competitions. We also list markets for specialty sports including MotoGP, badminton, esports (Mobile Legends, Free Fire, PUBG Mobile), and other seasonal events. Market availability depends on the league calendar and tournament schedule. During major tournaments such as Idul Fitri, Idul Adha, Imlek, and Nyepi holiday periods, we may add special markets. For current market availability, open the mahong app and browse the "Football" or "Sportsbook" section. If a specific market is not listed, contact our support team to request it.
Our loyalty programme on mahong rewards active players with tier status and benefits based on cumulative wagering. As you play and wager on games, you earn points toward the next tier. Each tier unlocks bonus offers, special promotions, and enhanced features. Your tier status and points are displayed in your mahong account under "Loyalty" or "Rewards". You can progress through tiers by placing bets on live-dealer tables, slots, and sportsbook markets. Tier benefits vary and may include cashback offers, bonus credits, or exclusive access to tournaments. For details about current tier benefits and your progress, check the loyalty section in the mahong app or contact our support team.
Security and privacy
To request deletion of your data from mahong, contact our support team via email or in-app chat with a subject line "Data Deletion Request". Include your registered email address and username. You may also send a written request by mail to our legal address. Upon receipt of your request, we will verify your identity and begin the deletion process. Some data may be retained for legal, compliance, or dispute-resolution purposes. We will confirm completion of your request within a standard timeframe. For details about what data we hold and how deletion works, read our Privacy Policy
To contact mahong support by email, use the support email address listed in your account settings or on our Terms & Conditions page. Include your registered email address, username, and a detailed description of your issue. Our support team will respond within standard timeframes. For urgent issues, use in-app chat or phone support for faster response. Email is ideal for detailed account issues, data-deletion requests, complaints, and legal inquiries. We respond to all legitimate support emails in the order received.