mahongPrivacy Policy

This page describes what we collect when you use mahong and how we keep that data protected. We collect personal information — your name, email, phone number, date of birth, and payment details — only to set up your account, process deposits and withdrawals, and comply with legal requirements. We do not sell your data to third parties, and we do not use it for marketing without your consent.

Our mahong platform stores your data on secure servers with encryption and restricted access. We use industry-standard security practices to protect your account, your transactions, and your personal information. If you have questions about how we handle your data, or if you want to request access to your information, contact our support team via in-app chat or email.

This policy applies to all users of mahong, whether you access the platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or anywhere else. We comply with applicable data protection laws in your jurisdiction. If your jurisdiction has specific data protection requirements, we follow those requirements.

What data we collect on mahong

We collect the following information when you create a mahong account: your full name, email address, phone number, date of birth, and residential address. We also collect payment information — your bank account details or e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) — to process deposits and withdrawals. We do not store full credit card numbers; we store only the last four digits and the card type for your reference.

When you use mahong, we collect transaction data: every bet you place, every deposit and withdrawal, every game result, and every payout. We store this data to maintain your account history, calculate your balance, and resolve disputes. We also collect technical data: your device type, operating system, IP address, and browser type. This helps us optimize mahong for different devices and detect fraudulent access.

How we use your data on mahong

We use your personal data to operate mahong. We verify your identity to prevent fraud and comply with legal requirements. We process your payment information to handle deposits and withdrawals. We use your transaction history to calculate your account balance, settle bets, and resolve disputes. We use your technical data to optimize mahong for your device and detect unauthorized access.

We do not use your data for marketing without your consent. We do not sell your data to third parties. We do not share your data with other gaming platforms or betting operators. We share your data only with payment processors (to handle deposits and withdrawals), with our hosting provider (to store your data securely), and with legal authorities (if required by law).

Data storage and security on mahong

We store your mahong data on secure servers with encryption. All communication between your device and our servers uses SSL (Secure Sockets Layer), so your data is encrypted in transit. We store your data at rest using industry-standard encryption. Our servers may sit outside your jurisdiction (for example, in data centres in Singapore or Australia), but we apply the same security standards regardless of location.

We restrict access to your data to mahong staff who need it to operate the platform. We do not grant access to third parties except payment processors and hosting providers. We maintain access logs so we can audit who accessed your data and when. If we detect unauthorized access, we notify you immediately and take steps to secure your account.

Your rights regarding your mahong data

You have the right to access your data. You can request a copy of all personal information we hold about you by contacting our support team. We will provide your data in a readable format within a reasonable timeframe. You have the right to correct your data if it is inaccurate. You can update your name, email, phone number, or address directly in your mahong account settings.

You have the right to request deletion of your data, subject to legal requirements. If you close your mahong account, we retain your transaction history for a period required by law (typically five to seven years) to comply with anti-money-laundering regulations. After that period, we delete your personal data. You have the right to object to our use of your data for specific purposes. Contact our support team to discuss your concerns.

Cookies and tracking on mahong

We use cookies on mahong to remember your login session, store your preferences, and track your activity on the platform. Cookies are small files stored on your device that help us recognize you when you return to mahong. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

We use analytics cookies to understand how you use mahong — which games you play, how long you stay on the platform, which features you use most. This helps us improve mahong. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may affect your mahong experience (for example, you may need to log in more frequently).

Third-party processors and data sharing

We use third-party processors to operate mahong. Our payment processor handles deposits and withdrawals; we share your payment information with them only to process your transactions. Our hosting provider stores your data on secure servers; we share your data with them only to maintain the platform. Our analytics provider tracks your activity on mahong; we share anonymized data with them (no personal identifiers) to understand platform usage.

We do not share your data with marketing companies, data brokers, or other third parties. We do not sell your data. We share your data with legal authorities only if required by law (for example, if a court orders us to disclose your information). We maintain data processing agreements with all third-party processors to ensure they apply the same security standards we do.

Contact and data requests

If you have questions about our privacy practices, or if you want to request access to your data, contact our support team. You can reach us via in-app chat on mahong, by email, or by phone. We respond to data requests within a reasonable timeframe (typically 10-15 business days). If you believe we have mishandled your data, you can file a complaint with your local data protection authority.

Our privacy policy may change from time to time. We will notify you of significant changes by email or by posting a notice on mahong. Your continued use of mahong after we post changes means you accept the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.

Summary of our mahong privacy commitments

We collect only the data necessary to operate mahong and comply with legal requirements. We encrypt all data in transit and at rest. We do not sell your data or share it with third parties except payment processors and hosting providers. We restrict access to your data to mahong staff and essential processors. We comply with applicable data protection laws in your jurisdiction.

You have the right to access, correct, and request deletion of your data. You can contact our support team to exercise these rights. We respond to data requests within a reasonable timeframe. If you have concerns about our privacy practices, contact us immediately.

For more information about our policies, visit our Terms & Conditions or Legal NoticeFor support, use in-app chat on mahong or contact our team via email. We are committed to protecting your privacy and operating mahong transparently.