mahongTerms of Use

When you access mahong, you agree to the terms set out here. We operate a platform for live-dealer games, sportsbook markets, and slot entertainment in jurisdictions where our services are legally permitted. These terms explain your rights and obligations as a mahong user, how we handle your account, and how disputes are resolved.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether mahong is accessible in your location, contact our support team before opening an account.

This page covers account opening, deposits and withdrawals, bonus terms, game rules, and dispute resolution. Read these terms carefully before you join mahong. By creating an account, you confirm that you have read, understood, and agree to be bound by these terms.

Account opening and eligibility

To open an account on mahong, you must be of legal age in your jurisdiction and not prohibited by law from using our platform. We require a valid email address, a secure password, and basic personal information (name, date of birth, address). During account creation, you confirm that all information you provide is accurate and complete.

We reserve the right to request additional verification documents at any time. This includes a government-issued ID, proof of address, and a selfie holding your ID. We use this information to comply with Know Your Customer (KYC) regulations and to prevent fraud and money laundering. If you do not provide requested documents within a reasonable timeframe, we may suspend your account.

You are responsible for keeping your password confidential. We do not ask for your password via email or chat. If you suspect unauthorized access to your mahong account, contact our support team immediately. We can lock your account and review all transactions with you.

Deposits and withdrawals on mahong

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. Deposit minimums and maximums vary by payment method; the mahong app displays limits when you select a method. Most deposits are credited within minutes. We do not charge deposit fees.

Withdrawals require a verified account. Once your identity is confirmed, you can withdraw to any supported payment method. Withdrawal requests are processed in the order received, subject to compliance checks. We do not charge withdrawal fees. Processing times depend on your chosen payment method — e-wallets typically settle within hours, bank transfers within one to two business days.

We reserve the right to decline a withdrawal if we suspect fraud, money laundering, or violation of these terms. If a withdrawal is declined, we will notify you and explain the reason. You may appeal the decision by contacting our support team.

Bonus terms and wagering requirements

We offer promotional bonuses to new and existing users. Each bonus comes with specific terms, including a wagering requirement (the amount you must wager before you can withdraw bonus credit). Bonus terms are displayed in the mahong app before you claim a bonus. By claiming a bonus, you agree to its terms.

Bonuses are credited to a separate bonus balance. Winnings from bonus credit are moved to your playable cash balance once the wagering requirement is met. If you withdraw before meeting the requirement, any remaining bonus credit is forfeited. Bonuses may expire if not used within a specified timeframe — we notify you of expiration dates in the app.

We reserve the right to modify or cancel bonus offers at any time. Changes apply to new bonuses only; existing bonuses are honored under their original terms.

Game rules and fair play

All games on mahong (live-dealer tables, slots, sportsbook markets) are governed by specific rules. We display game rules in the mahong app before you play. By placing a bet, you confirm that you have read and understood the rules for that game.

Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Lightning Dice, Over Under) are streamed from certified studios with real dealers and transparent mechanics. Slot games use certified random-number generators. Sportsbook markets are based on real-world events (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, Mobile Legends, Free Fire, PUBG Mobile). All games are audited regularly for fairness.

We do not manipulate game outcomes based on your account status, deposit history, or play frequency. All players face the same odds on the same games. If you believe a game outcome is unfair, contact our support team with details of the bet and round number. We can pull your transaction log and review the outcome with you.

Dispute resolution and complaints

If you have a complaint about mahong, contact our support team via in-app chat, email, or phone. We aim to resolve complaints within standard response timeframes. If you are not satisfied with our response, you can escalate your complaint to our management team.

For disputes involving game outcomes, we review your transaction log and the game mechanics. We can show you the exact bet, outcome, and payout calculation. If we find an error, we will correct your account balance. If we find no error, we will explain the outcome and our decision.

If you remain unsatisfied after our internal review, you may pursue external dispute resolution through your payment provider or local regulatory authority (if applicable in your jurisdiction). We cooperate with legitimate regulatory inquiries.

Prohibited conduct

We prohibit the following conduct on mahong:

• Using multiple accounts to circumvent limits or claim multiple bonuses
• Sharing your account with others or allowing others to use your credentials
• Attempting to manipulate game outcomes or exploit system vulnerabilities
• Engaging in fraud, money laundering, or other illegal activity
• Harassing other players or our staff via chat or support channels
• Using automated tools or bots to place bets or access our platform

If we detect prohibited conduct, we may suspend or close your account and forfeit any balance. We may also report suspected illegal activity to relevant authorities.

Jurisdiction and liability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

We provide mahong "as is" without warranties of any kind. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. We are not liable for losses resulting from technical failures, network issues, or user error — except where prohibited by law.

These terms are governed by the laws of the jurisdiction in which mahong operates. Any disputes arising from these terms or your use of mahong are subject to the dispute resolution process outlined above.

Changes to these terms

We may update these terms at any time. Changes are effective immediately upon posting to the mahong website. Your continued use of mahong after changes are posted constitutes acceptance of the updated terms. We recommend reviewing these terms regularly.

If you do not agree with updated terms, you may close your account. Any balance in your account will be available for withdrawal, subject to verification and compliance checks.

Contact and support

If you have questions about these terms or need support, contact our team via in-app chat, email, or phone. We offer English-language support and aim to respond within standard timeframes. Our support team can help with account issues, payment questions, game rules, and dispute resolution.

Whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, our support team is available to assist. We handle inquiries about deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. We also support account recovery, password resets, and KYC verification questions.

Summary

mahong is a platform for live-dealer games, sportsbook markets, and slot entertainment. We operate in jurisdictions where our services are legally permitted. These terms govern your use of mahong and explain your rights and obligations.

Key points: you must be of legal age and provide accurate information to open an account. Deposits and withdrawals are processed via supported payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers). Bonuses come with wagering requirements. All games are fair and audited. Disputes are resolved through our internal process and, if necessary, external channels.

Our services are available only where local law permits. Users are responsible for verifying compliance with their jurisdiction's regulations. If you have questions about these terms or need support, contact our team via in-app chat, email, or phone. We are here to help.