mahong Legal Notice

Our services on mahong are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of mahong comply with the laws of their own jurisdiction. We reserve the right to restrict access from any jurisdiction at any time.

This legal notice sets out the terms under which we operate mahong, your rights and responsibilities as a user, and how we handle disputes. We encourage you to read this notice in full and contact our legal team if you have questions about your jurisdiction's laws or mahong's eligibility in your area.

For detailed information about data privacy, visit our Privacy PolicyFor account terms, deposit / withdrawal procedures, and game rules, visit our Terms & Conditions

Service availability and jurisdiction

mahong is an online entertainment service operated by our company. We provide live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Lightning Dice), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, esports, and specialty sports). Our service is available only where local law permits.

We do not knowingly accept users from jurisdictions where online wagering is prohibited by law. If we discover that a user is accessing mahong from a prohibited jurisdiction, we reserve the right to suspend their account and return their balance to their registered payment method. We cooperate with legal authorities and regulatory bodies when required by law.

Account eligibility on mahong

To open an account on mahong, you must be of legal age in your jurisdiction and legally able to enter into contracts. You are solely responsible for verifying your eligibility before opening an account. We do not verify age or legal capacity during registration — that is your responsibility.

Your account is personal and non-transferable. You may not share your login credentials, sell your account, or allow others to use your account. If we discover that an account is being used by multiple people or in violation of our terms, we may suspend it and return your balance to your registered payment method. You are responsible for all activity on your account, including deposits, bets, and withdrawals.

Data, privacy, and security

We collect personal data (email, name, date of birth, phone number, address, ID documents) to operate mahong and comply with Know Your Customer (KYC) requirements. We encrypt all data using SSL and store it in secure databases. We do not share your data with third parties without your consent, except where required by law or to process your payment requests.

For full details about how we collect, use, and protect your data, read our Privacy PolicyWe comply with standard data protection practices and apply reasonable security measures. However, no online system is completely secure — we cannot guarantee that your data will never be breached. We encourage you to use strong passwords and to contact our support team immediately if you suspect unauthorized access to your mahong account.

Payment methods and funds

We accept deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers to online payment, e-wallet, mobile banking, and local payment. Deposits are typically credited within minutes. Withdrawals require account verification (ID, proof of address, selfie) and are processed in the order received, subject to compliance checks. We do not charge withdrawal fees.

Your account balance on mahong represents your funds held with us. We segregate player funds from operating funds and hold them in trust. In the unlikely event that mahong ceases operations, your funds will be returned to your registered payment method. However, we cannot guarantee the timing or success of such transfers.

Disputes, complaints, and legal recourse

If you dispute a game result, payout, or transaction on mahong, contact our support team via in-app chat, email, or phone. We will review your transaction log and provide a transparent explanation of the outcome, calculation, or decision. Most disputes are resolved within standard timeframes.

If our support team cannot resolve your complaint, you may escalate to our compliance team. We maintain a formal complaints process and will investigate your claim thoroughly. We aim to resolve all disputes fairly and promptly. Contact details for escalation are available in your account settings and in our Terms & Conditions

Liability and limitation of claims

We provide mahong on an "as is" basis. We do not warrant that the service will be uninterrupted, error-free, or free from viruses. We do not warrant that game outcomes are predetermined or that you will win any bet. We do not accept liability for indirect, incidental, or consequential damages arising from your use of mahong.

Your sole remedy for any claim against mahong is refund of the amount you paid or a credit to your account balance, up to the amount in dispute. We do not accept liability for losses exceeding your account balance or for damages arising from third-party services (payment gateways, internet providers, device manufacturers) over which we have no control.

Changes to this notice

We may amend this legal notice at any time without notice. Your continued use of mahong after any amendment constitutes acceptance of the new terms. We recommend that you review this notice periodically to stay informed of any changes.

Contact and jurisdiction

If you have questions about this legal notice, our operations, or mahong's eligibility in your jurisdiction, contact our legal team via email or through in-app chat. We will respond to legal inquiries within standard timeframes. Please note that mahong is not subject to the laws of any specific country, and disputes are handled under the terms set out in this notice and our Terms & Conditions

Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other Indonesian cities are responsible for verifying compliance with their local laws before accessing mahong. We recommend that you consult a local legal professional if you are unsure about the legality of online wagering in your jurisdiction.

Summary

mahong is an online entertainment service available only where local law permits. We do not guarantee availability in any specific jurisdiction, and we reserve the right to restrict access at any time. You are responsible for verifying that mahong is legal and accessible in your area.

We protect your data with encryption and secure practices. We process payments through trusted Indonesian payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks). We handle disputes transparently and aim to resolve all claims fairly.

For account terms and game rules, see our Terms & ConditionsFor privacy details, see our Privacy PolicyFor support or legal inquiries, contact our team via in-app chat or email. Our commitment is to operate fairly, communicate clearly, and comply with all applicable laws.